We have the appropriate physical, technical, and managerial controls in place to protect your personal details; for example, our online forms are always encrypted and our network is protected and routinely monitored. Within our offices, only those who have a business need to access your information and who are trained in handling data securely will have access to your information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. While we hope it will never happen, we have procedures to deal with any suspected personal data breach and will notify you and the appropriate government agency of a breach where we are required to do so.

When we use external companies to collect or process personal data on our behalf, we undertake due diligence on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, including keeping and using your data securely. We will also require them to protect the confidentiality of the personal data that is transmitted to them.

Our website may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Despite all of our precautions, however, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

Service Providers/ Suppliers

As with other organizations, we do not undertake all of our processing activities ourselves and we appoint service providers/suppliers to help us out. We may share your information with Authorized Third Party Service Providers as we provide services through third parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional mail, emails, or text messages. We may share your Personally Information with such Service Providers to process donations, fulfill orders, deliver packages, send postal or email materials, perform direct marketing activities or calls, administer contests and campaigns, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. For example, when you donate, we release your credit card information to the card-issuing bank to confirm payment for the service and, if applicable, release your address.

In such cases, we ensure that we have a contract with the supplier and as part of that agreement, the supplier agrees to respect the security of your personal information and to treat it in accordance with the law. We only permit suppliers to process your personal information for specified purposes and in accordance with our instructions. However, the use of your Personally Information by such parties is also governed by the privacy policies of such parties and is not subject to our control.

In general, your personal information may be provided to such service providers/suppliers who carry out functions on WWF-Philippines’ behalf for the purposes set out below:

• Donor acquisition;

• to process Donor donations;

• to process merchandise orders;

• providing data to Customer Service providers;

• providing data to Telemarketing agencies;

• data used for the purposes of bulk mailing / electronic mails services;

• providing data to Database system providers;

• providing data to e-Commerce providers;

• providing data to Online payment gateway partners;

• data processed for Crowd-funding platforms;

• providing data to SMS service providers;

• data provided to Direct marketing and retail partners;

• data used to process contributions through monthly payroll to any of our affiliates in and outside the Philippines who are connected to WWF Philippines;

• to any agent, contractor, service provider, communications, clearing or payment system, or intermediary bank we or our affiliates may use in connection with our or our affiliates’ business;

• to our affiliates and selected parties for the purpose of informing you of products or services which we believe will be of interest to you;

• to such parties as we or our affiliates may be required by law, court, regulator, or legal process to disclose; to such parties as may be permitted under Philippine law.

We may share your information for our Protection and the Protection of Others.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Data Privacy Policy, our Website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its Users or others.

Under data protection laws you have various rights over your personal data. If you would like to exercise any of these rights then please contact us.

You have the right to:

1. Request access to personal data - You are entitled to request access to your personal data that is processed by us with reasonable written notice and we will revert within 14 working days.

2. Request correction of personal data - You are entitled to request the correction of your personal data that is held by us with reasonable written notice, although note that we may need to verify the accuracy of the new data you provide to us. With respect to this, you may: request correction and/ or update of your personal data that is inaccurate, incomplete, or out-of-date; and request retention of your personal data only as long as necessary for the fulfillment of the Purpose stated above.

3. Request Deletion of your personal data - You are entitled to request the deletion of your personal data in certain circumstances. Please note however that there may be circumstances where you may ask us to erase your personal data but we are legally required or entitled to retain it.

4. Restrict/Object to Processing - If you feel it impacts your fundamental rights and freedoms, you can restrict/object to the processing of your data. Note that in some cases, there will be compelling reasons for which we are legally required or entitled to continue processing your personal data and are able to demonstrate them to you.

5. Withdraw Consent - Where we have asked you for consent to process your data, you may withdraw this consent at any time by contacting us. Please note however that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) for doing so.

We are committed to working with you to obtain a fair resolution of any complaint or any concern you might have about privacy and your personal data processed by us. You can exercise your rights and raise your complaint with us directly and we revert to you promptly to resolve your complaint.

If you have a complaint then please contact us in the first instance and we hope to be able to resolve your complaint. In this case, please contact us at kkp@wwf.org.ph.

If however, you believe that we have not been able to assist with your complaint or concern then you have the right to make a complaint to the National Privacy Commission of the Philippines.

If you have any questions or wish to find out more information or raise any specific or general concerns about WWF-Philippines and this Notice; or if you do not wish us or other parties to communicate WWF-Philippines information to you, you may contact our Data Privacy Officer at kkp@wwf.org.ph.